TK
Tebogo K

1 reviews | Active since Oct 2019

07 Oct 2019, 16:41

********** ACTIVITIES AT STANDARD BANK

Absolutely ATROCIOUS service!!

I received an SMS from Standard Bank on the 25 September stating that they have sent my bank statement to Home Choice as per request. I then called the bank immediately to tell them that this was ***** as I've never made an inquiries at Home Choice. I then asked them how and why they sent a 3rd party my bank statements without my permission. Standard Bank's response was to just give me a Reference number. To date I have heard NOTHING from Standard Bank. How does a financial institution like Standard Bank just go about giving people our personal information without requesting from the owners of that information FIRST??! And to top it off, some lady called Julia Nkosi from Standard Bank was copied in my emails, however she has not sent me any feedback whatsoever. The service offered at Standard Bank is APPALLING to say the least. This bank is the reason why good standing citizens of this country have their bank account and details compromised!! I would not be surprised if this was an inside job, operating as part of a ***** syndicate!

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Replies (2)
Standard Bank
Standard Bank's reply08 Oct 2019, 14:01
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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TK
Tebogo K's update16 Oct 2019, 19:52
Reviewer Update
If the matter "will be addressed as a matter of urgency" why have I STILL not heard anything from you guys? No phone calls, no emails, absolutely nothing! I'm taking this matter up with the Ombudsman. Maybe then there'll be some sense of urgency!