********** ACTIVITIES

I am grossly disappointed with the service, internal protocols and bitterly disgusted at their handling and mitigation of Risk and ***** related issues. I wonder if they have ever solved any of the cases for any client at all. I believe the whole essence of having a bank account is to keep our funds, savings and investments safe while we are at peace that we have committed a piece of our livelihood that we worked so hard for in their hands. I write this with utter disappointment after a ***** incident occurred on my account. First, my card got stuck into an ATM, few minutes later funds were being transferred from my account and withdrawals were busy taking place from another ATM of another bank which was more than 50km away from me. I reported the case, and Standard bank ***** department said they were investigating and my card was blocked. Few days later, I received an sms to collect a new card. On collection they also activated my app, and to my surprise there was a negative balance of a huge amount on my acc. I lost it all and asked the bank manager how transactions were done when the account and card was flagged for ***** and investigations were still underway. No clear explanations were given. I requested that they immediately close my account and was told it was not possible since it was in the negative, which I did not know why it was in the negative. The bank could not explain. How on earth can the whole ***** investigation team not be able to freeze transactions from an account that is being investigated. Next I asked them to at least reverse payments made using my card after the card got stuck on the atm. Shockingly, I was told that the reversal was impossible. They told me that the only solution was for money to be deposited so that it clears the negative balance in my account. What??? A negative balance which I did not know who effected it…for what reason. I furiously asked the bank manager to close my acc. That request reached a deadlock. She insisted that my salary gets in first and clear the negative balance then they will refund me after 10 days. I lost it all and created drama at the branch. It was only after a struggle and a few words of disgruntlement, there was a payment into my account of the same amount taken by the ********* (as they say it) ML ELECTRO, BENONI. How does a ********** company so called ML Electro pay back what it has ****** to the account holder??? Initially, the bank claimed they could not trace the company, AM CONFUSED. That amount covered the created negative balance, meaning it did not pay me, but it cleared the negative balance. I did not recover anything. My BIGGEST question to standard bank is, ‘How does an entire ***** investigation team keep an account that is being investigated “ACTIVE” only for ********** to keep using that account for their shenanigans???? How is the bank account not freezable at the account holders request????How is the transaction irreversible today, and reversible the next day???only to cover for a negative balance created by a debit order that was created by a ghost company. Where is the consistency of the protocols if there are any to begin with?? Why can’t a client close their own account??? The question now is: “Is our money safe in the hands of standard bank”? Do they have the right personnel and professionals to handle client requests and come to reasonable conclusions instead of telling us off when we ask them to serve us as they should? Standard bank, is the worst bank which I will never set my foot at its door. I have lost a lot of money and I am now running around like a headless chicken trying to find ways to recover my ****** money whilst their ***** personnel are sitting doing nothing and they do not give convincing outcomes to ********** activities taking place. Right now there are a lot of discrepancies which I picked up on my bank statement, some of the money ******, the transactions are not appearing on the bank statement, but on smss there are there. What a shame to this bank. Respect people who are working for their hard earned cash and who have entrusted you with their money to keep it safe for them.