1 reviews | Active since Nov 2017
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Disgusted subject horrible conduct & poor service from STD. Staff use Inferior company products exploit consumers. Called ***on the 15/03 @ 15:36 & was placed hold for more than 10min. Enquired abt Instant Digital facility, Agent verified had a voucher of R1000 (Supabets) which was never withdrawn. Told me to DIAL Ussd code as she processed the funds. Insisted on a Ref which could not b provided, was running out of airtime call at the was already 15min, bt never did Checked for over two & called back 17/03, And was then told the complete opposite, No record of the previous detail was on the system. Which brings to to the conclusion that entire inconsistent tactic intentional so the agent can benifit & take the money, as info initially provided from STD system. Plz can someone give answers on how that works ?
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax) ***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax) ***********
Requested, review call between myself & STD agent related to the insident in question.Refference to the the wil verify ********** contuct. Call Centre upon authenticating my Info & confirms according to STD system, R1500 that was never withdrawn @ ATM & then told me that she completed to process MONEY while I waited & further confirms to dial the USD code access the FUNDS. Didn't receive voucher & enquired after 3rd day & was told that system has no record of the transfer. Resolution Dept, told me that Info isn't linked to STD database, Incorrect coz can access Instant facility. Evident from the call & details verify by the that funds was credited to either wrong number or to employee in question.
Requested, review call between myself & STD agent related to the insident in question.Refference to the the wil verify ********** contuct. Call Centre upon authenticating my Info & confirms according to STD system, R1500 that was never withdrawn @ ATM & then told me that she completed to process MONEY while I waited & further confirms to dial the USD code access the FUNDS. Didn't receive voucher & enquired after 3rd day & was told that system has no record of the transfer. Resolution Dept, told me that Info isn't linked to STD database, Incorrect coz can access Instant facility. Evident from the call & details verify by the that funds was credited to either wrong number or to employee in question.