*****ulant deduction from ATM

I am so digusted at the service from Standard Bank. R15000 was *****ulantlety taken from my dads accpunt, dad being a pemsioner. I have lodged a complaint sent an email to Ombudsman and still no reply. He is a widowerr who has to struggle getting a single ounce of hope on getting his money back! Pathetic!!But it would have taken them 7 days to come back to him its been almost 3 months NO FEEDBACK NO CALL NOTHING!! I would love nothing more for him to have his money back as he needs it.