NT
Ntombekhaya T

1 reviews | Active since Jun 2016

30 Jun 2016, 15:31

********** within standard bank

<p>On 2016-06-27 at around 10 o clock in the morning i got a call from standard bank , they offered to assit me with unauthorised debit orders in my account. they then offered to set telephone banking for me and i agreed. Later after the phone call i recieved an sms that R5000 has been withdrawn from my account i then called the number back which went through to standard bank and enquired the consultant said that systemetically they are unaware of the call i recieved and that it was a ***** case,she offered to lodge an investigation for me and said that it would take 4-6 weeks to be finlaised which is way toooo long. my car instalment will be debiting tonight the 30 June 2016 and there will be no funds available this will also affect other things that i must pay in due time. i dont understand why an investigation will take 4-6 weeks i need my money back ASAP!!!! Standard bank has been good bank i am very very disapointed i want my money. Thier systems should be upgraded to avoid ***** cases!</p>

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Replies (5)
Standard Bank
Standard Bank's reply01 Jul 2016, 08:16
Official

Good day Ntombekhaya Tlaka

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply01 Jul 2016, 11:57
Official

Good day Ntombekhaya Tlaka

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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********** (fax)
**********

Standard Bank
Standard Bank's reply11 Jul 2016, 07:14
Official

Good day Ntombekhaya Tlaka

As per your discussion with our online ***** department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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********** (fax)
**********

NT
Ntombekhaya T's update12 Jul 2016, 07:58
Reviewer Update

Thank you standard bank complaint resolution centre for contacting and communicating with me,as I await the final outcome.

NT
Ntombekhaya T's update15 Jul 2016, 12:27
Reviewer Update

Thank You very much Standard bank for your prompt response and assitance i recieved my money back.

May you continue the good assistance to other customers aswell

Biggest Thank You to Hello peter

Thank YoU!!!