CP
Craig P

1 reviews | Active since Apr 2014

31 Jan 2022, 17:37

********* haven

This bank seems to be a haven for **********.

Not for the first time a ********* has ****** money and transfered it to a Standard Bank account. Yesterday my wife's phone was ****** so we went to the police to report it, blocked the phone etc. Today we learned that more than R85000 was transferred from her Capitec account to a Standard Bank account, ***7. I called 3 times asking for help, spoke to Susan, Daphney and Nelly.

All we wanted is to place a hold on the account before the money was withdrawn. I believe if was a business account and they don't have access to see if it was withdrawn .But all I got was info on red tape and procedures I must follow. No interest to help a customer in need!! Clearly the ********** know this and are counting on exactly this so they have ample time to commit their *****. They exploiting your process!!! You are too slow!! Too much red tape!!! What the hell!! Someone reports ***** and you take the side of the ********* and give them the benefit of the doubt!! On the 3rd call Nelly at least helped to send an email. Way way too late!!!!

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Replies (2)
CP
Craig P's update03 Feb 2022, 12:51
Reviewer Update
Off course we logged a ***** case, its R94000!!!! You took so long to respond I hoped for a more useful response.
CP
Craig P's update04 Feb 2022, 08:48
Reviewer Update
Ridiculous!! I just gave you details of a ********** thats exploiting your processes to steel people's money, you granted an account for this individual therefore equally accountable. Because of the slack and red tape ********** have more than enough time to steel people's money. Way too slow to respond!