*****line incompetant
I have been a client of standard bank since cildhood. My phone was ****** and they manage to ***** all my funds through instant money. When I reported it on the ***** line the consultant informed me that the did an instant money transaction but luckily the did not withdraw from the ATM yet. Know Standard bank say they are not liable for the loss and only recovered R45!!!! It is beacause of standards bank’s unsecure app that this happened how can they then not be liable?
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Standard Bank's replyOfficial
12 Dec 2018, 04:00 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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Standard Bank's reply12 Dec 2018, 04:00
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Standard Bank's replyOfficial
21 Dec 2018, 14:28Dear Jackie De Waal
Thank you once again for posting your comments.
I refer to our email correspondence, telephonic conversation and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence, telephonic conversation and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Dec 2018, 14:28
Official
Dear Jackie De Waal
Thank you once again for posting your comments.
I refer to our email correspondence, telephonic conversation and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence, telephonic conversation and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***