1 reviews | Active since Jul 2015
*****lent Transcations on my cheque card
I noticed a series of suspicious transactions going to Doncaster ( i still do not know who that is) were done with my cheque card. I logged a complaint in January and never received feedback. I logged another complaint in February and only then I received a service request number. It was later brought into my attention on the 26 of May that Doncaster is a petrol station in Rondebosch. I was asked if I want to dispute the transactions and was advised to get a new card. I completed the dispute form and submitted it and I got a new card as advised. <br> <br> In the month of June I kept getting sms notifications stating that my service request has been resolved, yet I have neither received my money, nor any feedback as to what the status of the investigation is. To make matters even worse, money is still being taken from my bank account to this Doncaster place. I emailed the person who advised me to get the card about this on 3 July and he promised to get in touch with the ***** Dept for feedback. Up to this day, I have not heard anything but I am just living in fear of finding myself in debts because that person uses the card whether there is money or not in the account.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
