*****ing clients

Complaints Resolution is pathetic, Call Centre agents provide incorrect turn around times and Standard Bank does not want to be held accountable for their system error.

I paid for 2GB of Vodacom data on 29 November at the cost of R249.00, they also debited R1.11 service charge which both can be seen on my statement yet no data has been credited to me. Either your mobile app is malfunctioned or Standard Bank is *****ing clients by taking their money and not providing the service for which was paid.

Standard Bank consultant told me that the turn around time would be 48hrs. On 30 Nov I called again and was told that the complaint wasnt even escalated the day before and provided me with another reference number and said it would take 7 days to "investigate". It has been 7 days and still my money has not been credited to me or no data has been received! Mr Witticker from the complaint resolution centre says I need to wait until Monday as their turn around time on the system is longer and not what was communicated to me on the phone.

Why can't the money just be credited back into my account as it is your mobile app that was used and Vodacom has no record of any payments being made for data for my mobile number for the said day. So in essence Standard Bank has ****** from me.

I hope all your clients learn that your institution *****s clients as you quick to debit money but couldn't care to reimburse clients when you mess up. It is ********* and so unjust. Clients mean nothing to Standard Bank and by complaining they just delay your query as it is what is happening in my case.