***! *****elent Card and Another Standard Bank Client's poor credit score and debt can't let us use our access bond!

<p>We had a bond with Standard Bank since 2007. This year we app**** for a second loan with an access bond. Second loan was approved but now we struggling to use our access bond due to bad debt and scoring! After investigation we found out its due to a *****elent card from 2006 which was sorted in 2009 already AND then a customer with not even the same ID number or surname got mixed up with my husbands details on the system and due to that can't use the access bond! Lodging the querie and complaint on the 21 APRIL 2016 already. Today I'm told it is still with the dispute department and need to wait, can't phone the dispute department they don't take calls but no one has got real answers as well.... PATHETIC, POOR, USELESS. </p> <p>And as i see on the other complaints Standard Bank wont even respond to this and try and sort it out because they just dont care anymore! </p>