*****elent at ATM because of Call Centre off line

Client Card was ****** while trying to get cash from ATM from Standard Bank, Cresta Mall Branch with no security in sight. Phone directly while I stood by the ATM and did not moved away from the machine and immidiately phoned the toll free number that was on the ATM machine. I've got the reference number *** time 13:25 asking to stop my card. Standard Bank rep****: \Can't stop the card System off line"which is unacceptable. 4 Minutes later my account was empty at Blackheath Branch ATM. I received my sms only 18:40. That's why I've phoned again the Call Centre and came out by Gregory Solomons and he opened a frued cas and then only stopped the card at 18:40. Clearly Standard Bank is capebable to stop your card timously when you need to"