*****/dishonesty at Standard Bank

During the month of May I saw an adverti*****t on Standard Bank website about the payment hoilday. I then called in to enquire more information with regards to terms and conditions that are attached to this relief plan. During this call the agent explained she doesn't have that information however she will get her senior to forward me with the relevant information I need. I clearly stated that I am merely query and I made it clear enough that only once I've read the terms and conditions that pertain to this then only if I am satisfied I will call and give the go ahead. This particular consultant came across as if she was in agreement to what I had requested. A week went by and I did not receive any email so I decided to phone and enquire. I spoke to a consultant by the name of Zama Mbhelewho told me that I was already on this holiday payment option. Extremely confused I asked how is that possible as I clearly stated that I don't want to be put onto this plan without getting sufficient information from standard bank about this. She was not able to assist me any further and transfered me to Tumelo who also could not help me and transferred my call to his team leader Lebogang Motseremedi. Lebogang then assured me that I have been opted off this plan after I gave her the entire breakdown and later that day deducted my vehicle installment off my account. The money was debited into a strange account that normally doesn't happen on a monthly basis before this entire issue I had with Standard Bank. I didn't question it as the entire country was on a lock down and I took it for granted that it is probably due to the period of time and also I had a bit of faith in standard bank. This month I reviewed my vehicle statement and I noticed my account is over due by two months installment. Firstly Lebogang didn't take me off the payment holiday and secondly the funds she deducted which was supposed to have been for my vehicle went into a strange account and I am sitting in arrears due to Lebogang dishonesty. I am forced to conclude that something seems fishy because I have called standard bank a week ago to enquire and right up till now I am not getting a straight answer. I have sent emails upon emails and all I've been getting is silence. I am highly disgusted that Standard Bank would delve in such ********** activities.