NM
Nonkoliso M

1 reviews | Active since Dec 2018

18 Dec 2018, 11:28

***** with Standard Bank Cash Send

A friend deposited a R1000 via money send at Standard Bank. A week later I went to the ATM to withdraw it and I received a message that the voucher was already used. I went to a Standard Bank branch to report the incident only to be told that the pin was changed 5 minutes before the withdrawal. What irritated me the most was the impression that my friend is the one who probably called to change the pin yet I never told her that I had not withdrawn yet. Standard Bank never made any effort to assist even to me it appeared to be an inside job. People should be aware, I will never use Standard Bank cash send again.

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Replies (2)
Standard Bank
Standard Bank's reply18 Dec 2018, 15:54
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Dec 2018, 13:24
Official
Dear  Nonkoliso Melapi 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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