***** was done

On the 22nd of January 2022 I was ****** at a Standard bank ATM by 4 guys. That week the power was out so nowhere I could draw money. I went to this ATM at the Engen Garage in Kerk Street, Kempton Park. After getting ****** I asked for the owner of the garage to get the car registration number,but unfortunately you need the police to do that. I took the owners number and phoned him. I went home to stop the card and then I went to the Police Station in Kempton Park. A lady called Lt Kol Muswana, she was very rude to me, said I have no proof and must come back when I have a statement. I explained that it will take between 7/10 working days. The next morning my husband and I went to Standard Bank Ref : *** O R Tambo to make sure that the card is stopped and that they have re-app**** for a new card. The lady was very helpful, and she said ***** was done on the card. We looked at my husband's Personal Account, Business Account and Credit Card, not thinking that there is another account linked to that card. On the Sunday evening my husband wanted to withdraw money from the other account (JDM) and it showed -R11. We were so shocked that we rushed to Festival Mall, but they were closed, We rushed to O R Tambo Standard Bank, but they closed 30 min before. Then we went home, but still no power, we went to my brother in law's house to report the case. They told us there is ***** done on our account and they transferred us to the ***** department. After speaking to them, they said they will come back to us. We did not here from them I send messages. When we got a new card, and statement we went to police station to open a case. Case Number 552/1/2022 Investigating Officer is M L Mulaudzi ***. After a long fight we received a Letter from Standard bank to say that the claim has been declined, because, the pin was used, why did we take so long to report it and we do get notifications. No 1, when I was ****** I did not give them my pin, but the photage from the garage was wiped because the investigating officer were 2 months to late, no 2 the Lt Kol said I must get a statement from the bank, that we did when receiving the card, no 3 my husband does not receive notification from the bank on his phone. Now after the ******* it changed, now they are sending notifications. Every week I go to police station, if the investigating officer is not there, he is on leave, or study leave. They have done one transactions at a liquir store, 2 transactions at Vodacom Midrand and one at Elgin Mall. All was on line purchases except for the R1000 that they withdrawn from Elgin Mall. I went and took photo's at the ATM the get the serial number, I went to Liquir store and spoke to the owner. Until today nothing is/was done to help us with this case. R59 000 was withdrawn from our account. I would like someone to reply to that !!!