***** victim claim

I'm very disappointed with Standard Bank since I was a victim of ***** when I used my card to draw money from a teller. As soon as I realized that there were problems I went to the Worcester branch to stop my card. I needed assistance at the teller and didn't receive help with the best attitude since it was almost closing time. I also log a complaint of ***** and went to the police station. I was told to wait 7 working days. After a month no answer. I went to the Worcester branch again only to be told my claim was not approved since the time of stopping the card was not done immediately. I am very unhappy about this since I went to the bank immediately to stop the card. It took about 10 min for met to stop my card. Now I won't be able to receive my claim of the money I lost. I'm only a pensioner and are dependent on my pension money. Now I have lost that for last month. Very sad.