***** unit unhelpful

We had a ***** case investigated and was given the details and abbreviated merchant name where the card was used. I requested more information on the merchant, ie full name and telephone number. I sent the request to *** and *** as well as phoned and I was told they can’t help with any other information and to “Google it”. I already did that but cannot find anything. Surely this information is available to Standard Bank. It’s quite ridiculous that I’m told to ‘Google it”!