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estellej.roux estellej.roux
1 reviews | Active since Apr 2017
28 Oct 2019, 16:01
***** transactions successfully processed after Standard Bank claims to stop card.
On the 25th of October 2019 my mother contacted Standard Bank ***** division about multiple online transactions suddenly going off from her account. They immediately stopped her credit card and even gave her a reference number. They also promised that the transactions won't be processed because my mother didn't give the onetime pin to a "****" Standard Bank employee that phoned her asking for it. Surprise! All the bogus transactions have been successfully authorized and deducted from her account.
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Replies (2)0
Replies (2)Standard Bank's replyOfficial
29 Oct 2019, 04:36Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2019, 04:36
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
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estellej.roux estellej.roux's updateReviewer Update
30 Oct 2019, 14:51Please provide me with an update.
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estellej.roux estellej.roux's update30 Oct 2019, 14:51
Reviewer Update
Please provide me with an update.
