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estellej.roux estellej.roux

1 reviews | Active since Apr 2017

28 Oct 2019, 16:01

***** transactions successfully processed after Standard Bank claims to stop card.

On the 25th of October 2019 my mother contacted Standard Bank ***** division about multiple online transactions suddenly going off from her account. They immediately stopped her credit card and even gave her a reference number. They also promised that the transactions won't be processed because my mother didn't give the onetime pin to a "****" Standard Bank employee that phoned her asking for it. Surprise! All the bogus transactions have been successfully authorized and deducted from her account.

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Replies (2)
Standard Bank
Standard Bank's reply29 Oct 2019, 04:36
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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estellej.roux estellej.roux's update30 Oct 2019, 14:51
Reviewer Update
Please provide me with an update.