NL
Nonkululeko L

1 reviews | Active since Jun 2019

29 Jun 2019, 08:36

***** transactions into my account

Hello peter, please assist to resolve this painful frustration and I am extremely annoyed about unauthorised ***** transactions which are currently debited into my cheque account started last year 14 December 2018 up to date 14 June 2019 and this companies has different names and debiting on different dates as soon money comes into my account this card authorised debit order takes my money. The first two months they took R3, 687.67 then from 15 February 2019 they had took R625. 24 including the month of June 2019. First enquiry was in February 2019 when noticed that these unauthorised debit order that is debited without my concerned and I know that Standard Bank has Debit Check for the purpose of verifying the Debit order is legitimate before they can approved it with the account holder of the account and none of took place and the sad part I was admitted at Hospital in Psychiatric Hord and my cheque was with me and still with me and the is how this fruad happened and Bank does not want to take ownership to assisted and resolved the crime scene as I am the loyal customer to Standard Bank. What happened to Standard Bank consultant to render an excellent service to customers and the irritating partThe names of this companies are Intercon engineering company in Pretoria contact *** which rings to voice mail every time when we call the number, second company is NFZ management It company loading software for companies contact number *** when at first time called number the person who answered the call to enquiry about the company and unauthorised debit orders which has the same reference number person we spoke to hang up the call than, I we to police station to be assisted about this crime after the branch consultant logged service request for chargeback of all the monies that they had took ******** and ***** department and Card division were unable to assisted me as I am struggling to find solution of getting back my money and stop the debit order. I tried several times and different options to resolved this irritating issue and the part that I am not in debt review and I don't owned any engineering company or IT company is a big issue for me. We called Standard Bank ***** department, Card Division Customer service, went to branch and put stop debit order on online Standard Bank without any success. When the police officer called the same number *** the person who answered the call said the name of the company is NS Debt Management which is a Emalahleni in Mpumalanga Province with the dailing Joburg code *** then we discovered that the same number was answered by Bruce Budeli his manager nane Given Du Plessis who refused to talk to us from 543 Rooitouave, Moretele Park, 0044 the call was on loud speaker as we requested agreement letter which they did not have it and don't have company name as Bruce confirmed that their premises is just a stand house and the owner is Riaan DE Swart, both the manager and owner refused to spoke to me and the consultant from the branch and refused to gave us personal cell phone numbers. We discovered that Bruce and his colleagues were ***** and kept on hanging up the call and finally wanted to give as another number as he said that they are just service provider for the company NS Debt management in Joburg address 149 Commissioner street, building name KLM Son Tower 4th floor as we insisted Bruce to conference the call which landed to three different ladies who were kept on saying they don't hear us and we them the landline to called us back but they didn't called back. Then we tried the same number again for several times until Bruce answered the call and transferred us Kgomotso in commissioner street how was so rude and wanted my cell number of which I didn't gave her as she also did not have agreement letter as the Standard Bank claim to said that this is a card authorisetion debit order. I am so disappointed and dissatisfied towards Standard Bank.

Kind regards, NF Lukhombo

0
Replies (2)
Standard Bank
Standard Bank's reply01 Jul 2019, 08:39
Official
Dear Nonkululeko  
 Thank you for posting a comment.
   
 One of our consultants will be in contact with you as soon as possible.
   
 Regards,
 Complaint Resolution Centre
 *** 
Standard Bank
Standard Bank's reply12 Jul 2019, 09:24
Official
Dear Nonkululeko Lukhombo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***