***** Transactions

On the 2nd of December there were 3 ********** Transactions that went of my account. The first person I spoke to said the funds will be in my account in 24 hours as he reversed the transactions. He said that I should call the next morning if the funds do not reflect. The next morning the funds did not reflect and I called only to find out they were no notes even made on my call from the previous day so I had to explain what happened. After being passed onto department to department one of the guys said somebody would call me during this week. It's now 5 days and nobody has called me so I had to call. I was advised that I now need to wait a further 2 working days for feedback. This is terrible service. Firstly I pay bank charges every month, however I have to keep following up because if I don't standard bank will never call me to get the problem solved. I have wasted so much of airtime and had to pay for a new card. They want to charge me for a new card and bank charges every month and I still need to continuously call them to solve a problem. How does that work? All you want is me to pay but you provide absolutely no service?? Secondly I have an engagement this month and need these funds back into my account. By the looks of it all I'm going to do is use more of my own airtime to get this sorted, hold on 20 minutes for someone to pick up the phone and end up paying my bank charges at the end of the month. They are never late to deduct bank charges but there's always a delay when the customer needs something. Disappointing service and an absolutely useless bank.