***** transaction without my permission.

<p>On the 4th November I had a call from a person called Charmaine ********** 408 and she said she was Standard Bank Platinum and I had been awarded with 6991 rands with of points to be linked to my credit card - she confirmed a certain amount of details with me and then called me again about 4 hours later asking for some numbers that had been sent to me via sms. an amount went through of R6599 from my account putting my card over the limit. I had not given her permission to do this at all and when I asked this Charmaine she said I must not worry because i have lost nothing at all and that I would be sent a book and she will call me again anyway I was very uneasy about this and then called Standard Bank to cancel this transaction and to stop the card that very same day I got a case number of ********** . I then the next day also laid a charge at the police station and on the 4th day this amount was allowed to go off my account and was paid over to Global Travel of who I had never heard of or had any dealings with ever, I asked Standard Bank that same day to stop this transaction. On the 15/11/2016 I was called by Standard bank and was told to go and fill in a dispute form and explain what had happened which I did and the lady at Standard Bank Eastgate confirmed that they had this form from me and I must check my account a few days late, during that time I got a call from a man who called himself Paul from Global Travel and he asked had I heard about Global Travel and told him I had no idea who they were and he told me he would call me back which he did and he said I would be refunded this amount. A few day later I again checked my account and still no refund, yesterday the 24th I called the ***** line at Standard Bank and they said they had closed the case and I must go to my branch where I did the dispute, I then went back to Eastgate yesterday and saw a lady called Lindow(who was amazing to me) she told me to get hold of this paul again as credit card devision said the reversal can take 25 days and I am in the meantime loosing money in interest as well as my mind now. Today I get hold of Global Travel and asked for their address which they refused to give me or my son and actually put the phone down on us, I then called again and asked for their address now the 3rd time told them it didnt matter who they were talking to I want the address or I will get the police to be involved hence i then got the address. Global Travel and this Paul( ********** 395) then called me late this morning and apologised about all of this but the strange this is yesterday when I called Global Travel(Midrand) ( ********** 419 )said she was Charmaine and that another Charmaine had been fired last week. I asked Paul this morning so how come then I spoke to a Charmaine but she has been fired and a different phone number. Is there a Charmaine that works there and he said no. He told me to go in on Monday and he will do a eft into my account because STD bank is dragging now. So i said to him so now he gets more of my banking details from me. He just said then I dont have to wait on Standard Bank for so long - so long now really I must wait 25 days a whole month for a refund to my credit card and I am a state pensioner and I feel like I am going mad and need to be put in a home now. As soon as I can I will close my standand bank card when I have paid off the debt I already owed them. I requested they stop they payment immediately that had been done by this so called Charmaine on the internet - how???? saying she was from Standard Bank Platinum and then she is from Global Travels very confusing to me now I feel like I am 100 years old and one foot in the grave too, the mental anquich i have gone through the sleepless nights and Standard Bank didnt bother to call me i called them to find out what was happening. Paul from Global made me the call to say I was being refunded - can I believe him or who do I believe now. I have also laid a case with my local police which is under investigation still I have not withdrawn this till i have my money back and this charmaine is caught. I am a elderly person who has been targeted innocently and now am over my limit and of course Standard bank telling me to pay up but have arranged to pay what I normally pay. They can see on their system too that I have laid a complaint with ***** of R6599 plus a delivery fee of R184 -- for what??????? and they still let it go through 4 days later. This stinks and my brain has shrunk never mind my nerves and my marraige too has gone through hell and suffered - where am I heading now the divorce courts because no one understands what I have been through and still no refund. </p>