CS
Chwayita S

1 reviews | Active since Dec 2020

16 Jan 2021, 19:56

***** through Standard Bank

Someone need to take Standard Bank to task. I was ****med through an account that belongs to them and within 24hoursI went to a branch to report the account but they just shrug and told me they cant help me. Over a month later after reporting the case to their ***** unit and submitting all the supporting documents and an SAPS case number I have never heard a single word from them yet they claim to respond within 2 business days. I have lost count on the number of times I called them and each time they promise me I will receive a call from their investigators.

These banks just DON'T CARE!!!! If this was money taken from them they would have made all attempts to catch the culprits but when it comes to the consumers 0 care is given. I am sorry but R13600 is a lot of money to me and I will stop at nothing until I get my money back

0
Replies (3)
Standard Bank
Standard Bank's reply17 Jan 2021, 02:48
Official
 Hello Chwayita 
Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards Complaint Resolution Centre
*** *** (fax)
*** 
Standard Bank
Standard Bank's reply19 Jan 2021, 08:43
Official
Dear Chwayita Spelman

Thank you for posting your comments. 

An email was sent to you requesting further details. 
Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
Standard Bank
Standard Bank's reply20 Jan 2021, 15:00
Official
Dear Chwayita Spelman

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that a response has been provided to you.

Kind regards

Clint Petersen
Complaint Resolution Centre
***