JG
Justin G

1 reviews | Active since Jan 2016

07 Jan 2016, 13:16

***** THAT STANDARD BANK DON'T CARE ABOUT

During 2015 I decided to close my standard bank account. <br> <br> I visit a branch and inform them that I would like to close all my accounts with Standard Bank - I fill out some paperwork and was told that everything is in order. Months later I get a call from the card division to state that my credit card is still open and amount is outstanding. I was confused and was only then informed that I have to call in to a separate division to close my credit card. THIS IS WHERE THE HASSLE HAS BEEN<br> <br> On the 19th of August I call in and was informed that I have to pay R 40 into the credit card after which I was it will be closed. I comp**** and deposited the funds.<br> <br> Thereafter on the 21st of August 2015 a ********** cash withdrawal, at the teller, was made on the credit card for R 428.38.I was only aware of this withdrawal as I got a notice of the amount I have to repay ( to my shock )<br> <br> I have subsequently opened up two \***** cases"with standard bank and been on the phone for over 3 hours with the relevant call centers and yet nothing has been done. The ***** division stated that because I don't have the card they cant help me.<br> <br> Everyone I call is clueless and is not concerned with the *****."""

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Replies (1)
Standard Bank
Standard Bank's reply08 Jan 2016, 08:34
Official
Hello JustGord,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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