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Nkosikhona N

1 reviews | Active since Apr 2021

10 Nov 2022, 18:35

***** Team is disappointing.

So today I again have to come back to standard bank after they assured me that 16k had been sent bank to Discovery bank, and Discovery bank's ***** doesn't have any of the funds that standard bank claims they have sent back. This is f@ckin annoying your ***** team is quick to try shop the blame to someone else without even a POP to prove where exactly the 16k was paid to. You keep saying I must use your bank statement...catch a wake up , it doesn't show where the money was paid after you as standard bank reversed it out. Please get Nomcebo Tambuka, Dawud Abdin, or Mpho Khumalo. This is taking far too long to resolve, I need to know where the money went?. *** is my number I need a call back immediately today I was on hold to speak to someone for again an hour long hold with being transferred and calls cutting. Last case: complaint ***

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Replies (7)
Standard Bank
Standard Bank's reply11 Nov 2022, 07:36
Official
Good Day Nkosikhona

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
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Nkosikhona N's update14 Nov 2022, 18:02
Reviewer Update
Hi

I still await feedback the last call I got was supposed to come back to me with what is the next step that will be done, so now it's all quiet. Not even an update on the progress or next step you are taking?
Standard Bank
Standard Bank's reply14 Nov 2022, 18:57
Official
Hi Nkosikhona

We apologise for the delay getting back to you. Please note that we are following up with our ***** team and we will provide feedback.

 Regards

Standard Bank Help Centre
*** 

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Nkosikhona N's update18 Nov 2022, 10:09
Reviewer Update
Friday today 8 days after my first writing still not much progress to tell me what are you actually doing, I have to keep waiting so called 24 to 48 hours(more like 3 working days) for standard bank to call and ask me for one document, I tell your service is awful. And last week Friday the consultant that called me to tell me that he will do an escalation. The least is keep you provide some feedback of what step are in in resolving the issue so that I don't have to just seat here waiting for I don't what the hell you doing.
Standard Bank
Standard Bank's reply18 Nov 2022, 12:29
Official
Good Day Nkosikhona

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
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Nkosikhona N's update23 Nov 2022, 15:13
Reviewer Update
Good Day Standard Bank

Any progress, we drawing towards a close of another week, what is the latest progress?.


Standard Bank
Standard Bank's reply24 Nov 2022, 07:52
Official
Hi Nkosikhona

We will follow up and get back to you.

Kindest regards, Standard Bank Hello Peter Team ***