VS
Virginia S

1 reviews | Active since Oct 2022

25 Oct 2022, 11:34

***** ****

After reporting ***** case and credit card blocked I was phoned by someone who advised me that I’m responsible for the transactions. My details were definitely compromised by the bank as the ********* knew everything about me. Been trying to get through to ***** line and as the recording says I’m no 360 in the queue I leave my number and nobody calls back. Disgusting way to treat a customer who has been with this bank for close to 50 years!

0
Replies (3)
Standard Bank
Standard Bank's reply25 Oct 2022, 11:37
Official
Good day Virginia 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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VS
Virginia S's update25 Oct 2022, 12:04
Reviewer Update
Thank you
Standard Bank
Standard Bank's reply25 Oct 2022, 12:10
Official
Good day Virginia 

You're welcome 

Kind regards

Standard Bank Help Centre
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