***** Query Management doesn't exist

Item: Standard Bank
Rating: 1
Author: Mary G

Following up on a ***** query that I reported on my Credit Card on 26th April has been impossible. Reporting the ***** and getting a reference, stopping the card and getting a new card was easy and is the only reason I can give Standard Bank one star. Since then I have had 2 sms messages on 4th and 5th May saying that it was on hold as there were uncleared transactions. I have made 3 calls totalling 2,5 hours to the ***** department with no reply and have emailed 3 times on 5th, 11th and 13th May. I think I deserve a response

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

25 May 2022, 14:25

Good day Mary

Thank you for reaching out to us.

This is not the level of service we strive for. We understand your frustration and we are here to help.

We tried to call with no success. Please advise when we can call you back.

Kind regards

Standard Bank Help Centre
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Standard Bank's reply25 May 2022, 14:25

Official

Mary G's updateReviewer Update

25 May 2022, 19:36

Thank you for reaching out so promptly. The matter is successfully resolved. My only suggestion is that the ***** Query call centre answers calls and replies to emails.

Mary G's update25 May 2022, 19:36

Reviewer Update

Thank you for reaching out so promptly. The matter is successfully resolved. My only suggestion is that the ***** Query call centre answers calls and replies to emails.

Standard Bank's replyOfficial

26 May 2022, 12:09

Good day Mary

We sincerely apologise for the delay in resolving your matter.

We appreciate your patience and understanding.

Thank you for being a loyal customer.

Kind regards

Standard Bank Help Centre
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Standard Bank's reply26 May 2022, 12:09

Official