***** - Poor Customer Service

I sent an email to my banker sighting suspicious activity in my bank account. a day later i have not received any call or acknowledgement of my issue. I then decided to initiate a call to prestige banking and one of the consultants called me back. Her name is Mary Lokhete. I told her all the merchant names that are deducting from my account without my knowledge, furthermore i do not even receive bank notifications when money for these transactions is deducted. she assured me that she will escalate to ***** department and come back to me. Moments later she calls and says that the ***** department says these are uber eats purchases, to which i rep**** that cannot be the case, as all of the purchases i have made are accounted for also if i were to compare my bank statements and my past orders on uber eats they did not corelate. She was very rude and borderline accused me of lying, now i am in no way a customer service specialist but that is no way to speak to a client let alone when the complaint is as tantamount as *****. she proceeded to transfer me to the ***** department and spoke to Simphiwe Tshabalala who also unfortunately was very rude to me, he spoke to me as though i am a *****. He Blatantly told me that he will escalate the issue but they will tell me exactly what is he saying, to which rep**** then what is the reason for the escalation if you have already concluded the query?

i have made user of uber eats for years and i would never make purchases and then come back to query them. The nature of these deductions is very pecu**** and to make matters worse i do not get notified via message when these particular deductions go off.

if anyone would from standard bank wants to listen to what i have outlined here, please use this reference for that appalling call : ***