1 reviews | Active since May 2017

04 May 2017, 16:46

***** on Standardbank SA personal current acc.

<p>I was busy in December 2016 with a personal internet payment from my current Standardbank account.</p> <p>i received more that one "once of pin" refferences to complete my transaction.</p> <p>being in a holiday mood i expected several transactions to go off my account but then realised that the balances in my acc for the current day was not what i expect it to be.</p> <p>Money was taken from my account and within 10 min i was on the phone to stop my cheque card acc as this happened before without noticing. themoney was instantly out of my account.</p> <p>One of my questions now are if i do ther payments from my Standardbank it goes of my account straight away but i get complaints that even after two to three days from Standardbank - Standardbank, people complain that they do not receive anymoney. I ASK U WHY????</p> <p>Sometime i expect money from a person the money only show after2-3 days. Why cant they give my money that is owed to me.</p> <p> </p> <p>I have reported this twice to Standardbank that it is unfair for me to forfeited this money as the "Link" that is send is exactly as the same as that of Standardbank internet login.</p> <p>Could Standard IT not change to verify the link via a seperate link to make sure that u arewithin there boundaries.</p> <p> </p> <p>Surely they could trace the ********* and get my money back but the only feedback was, "Sorry sir, that was your own fault". Dont the banks spend Milloins of Rands on this type of *****. dont they have insuarance on this type of action?</p> <p>I lost close to R20000 rand in three months and Standard bank wont give my money back.</p> <p> </p> <p>Another Standardbank problem, Nowadays they sent me a sms and a curtacy call to let me know please rectify your acc as it is overdrawn, Thank u Standardbank for that but some months they will send up to five dt orders back at a cost of R115 per dt order and they would just say sorry for that, they are not there to manage my account!!!!! Why do we pay for banking cost? just for having an account? they should actualy be very happy to have me as a client!!! I have in one year paid almost R 5000.00 just on return dt orders because i get my pay sometimes one or two days late and then they would charge me interest on the overdrawn accounts.</p> <p>PLEASE Standard bank, i have this account allmost 40 YEARS!!!</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply15 May 2017, 10:03
Official

Dear Ben Kleynhans

Thank you of your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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