***** on my credit card

i would like to complain about Standard bank's employees attitude and incompetence overall,i received a call from the ***** department and they let me know that there was ***** on my credit card,firstly i did not notice this as the sms notification was not activated which they said they would activate and the lady said that she would fill in the form for me and they will call me back within a couple of days of investigations,i did not receive any call or feedback until i called the ***** department to which the lady said she will reverse the ********** activities which is yet to be seen,my problem is i have been asking for a statement showing these transactions and no one seems to understand me firstly a lady in the card divisions sent me a BLANK statement and that was not what i requested and i called back and i requested that the Gentlemen send me a statement AGAIN for FEBRUARY;s transactions and he goes and sends me a statement with JANUARY transactions when i clearly said FEBRUARY and still to make things worse they are going to charge me R35 for these wrong statements they keep sending me,CAN SOMEONE PLEASE SEND ME THE STATEMENTS I AM LOOKING FOR PLEASE!!!