SW
S W

1 reviews | Active since Sept 2009

04 Jun 2017, 19:21

***** on my card AND NOT STOPPED!!!! NO MONEY FOR FOOD AND PETROL TO GET TO WORK!!

<p>There was ***** on my card, which was CLEAR TO YOUR ***** DEPARTMENT, however Std bank did not block the transactions and allowed for the transactions to go through. I have no funds available for food or petrol. Now I am being advised that it will take 10 days!! How am I suppose to buy food or get to work? The ***** department phoned AFTER transactions has happened and tell me they think it is ***** without cancelation!! R9800 in 2min 11:19 first transaction and 11:21 last. swiped at an enhineering company??? Why when it is detencted as ***** is it not stopped??????? I cannot wait for 10 days! I have no money to get to work and are paid per hour. FNB would never have let this go through!!! </p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jun 2017, 08:19
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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SW
S W's update08 Jun 2017, 10:26
Reviewer Update

This was all given at the branch already. We cant even buy my dad's chemo tablets! These transactions should have been declined immediatly when theywent through and reversed, as they bank phones only AFTER they think it is *****!! I cannot wait 14 days!!