***** on my Card - 10 Aug still no refund

<p>I reported a ********** charge of R3656.92 on 10 Aug 2016. I filled in all the forms confirming that I didn't authorise the payment and was told that Standbank couldn't investigate until the card was stopped. The card was stopped and re-issued so the ***** department could start their investigation. ***** came back to say they had started their investigation and found that the charge was on my wifes card and they needed to cancell that card before they could continue. I asked them to send an email appologising for cancellation the wrong card. I'm still waiting for the email but in the meantime they cancelled my wife's card without telling her.</p>