***** on my account - NO response from Standard Bank

Item: Standard Bank
Rating: 1
Author: Yajhna S

My cheque card was cloned. ***** of R6 169.00 was committed.I called standard bank immediately, they had given me a reference number / case number. Nothing further was done on their side.

I call and email daily, only to be advised that there is a 10 day investigation period.Today is day 3, I have not received a response to my emails nor has anyone bothered to call me.

I was instructed by the call Centre agent to cancel my cards and order new ones on the app. Am I now expected to pay for the reissue of new cards due to poor compliance and governance on their side?

Nobody can tell me when the money ****** will be returned to me. As it’s month end I have debit orders that need to go off my account.

I’m horrified! Poor service , if not, NO service !

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

03 Jul 2020, 11:14

Dear Yajhna

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 Jul 2020, 11:14

Official

Dear Yajhna

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Yajhna S's updateReviewer Update

03 Jul 2020, 14:19

Much appreciated. Just want some sort of acknowledgement that my matter is being dealt with, as I do not have the time to call in daily to be put on hold. Further, I do understand that there are processes , however I do require my money back ASAP.

Thanks

Yajhna S's update03 Jul 2020, 14:19

Reviewer Update

Yajhna S's updateReviewer Update

06 Jul 2020, 09:10

Dear Standard Bank

Thank you for “ escalating “ the matter, I still have not received a response. My money as well as new bank cards are still outstanding.

Yajhna S's update06 Jul 2020, 09:10

Reviewer Update

Dear Standard Bank

Thank you for “ escalating “ the matter, I still have not received a response. My money as well as new bank cards are still outstanding.

Standard Bank's replyOfficial

17 Jul 2020, 16:16

Dear Yajhna

Thank you for your comments.

Please refer to the feedback sent to you on email.

This matter is resolved.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply17 Jul 2020, 16:16

Official

Dear Yajhna

Thank you for your comments.

Please refer to the feedback sent to you on email.

This matter is resolved.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********