***** on my account as Standard Bank supports **********

I reported a transaction on my account that looked **********. Given the issue was an electricity purchase, Standard Bank has failed to provide an outcome. I opened a ***** case 3 weeks ago, they have repeatedly **** that they will call me. And up to date i havent received a response to the investigation and my money hasnt been reversed. The ***** department is the weakest of any bank i have been. And most of service agents are not useful that much coz l am being sent from dept to dept with no clear solution..No one is giving me anything tangible.