***** on loan account

<p>good day,</p> <p> </p> <p>I have taken time off work to visit the standard bank Simon street branch on 2016/9/9 to help my sister resolve a query on her late husbands loan account as she visited the bank to settle everything in April and the Malamulela branch advised her that all was in order as the loan has insurance that should settle the outstanding debt in the event that her husband passes on. </p> <p> </p> <p>She he received a letter threatening to attach her property and took time off work to visit the Malamulele branch and a phone call was made to Johannesburg (011) ********** the responsible person's name is Khethiwe Khumalo),this eMalour of the bank refuses to answer all telephone calls made to her nor makes time to call the clients back. </p> <p> </p> <p>All that we require are documents that show that the loan was settled by the insurance that was taken against the loan and for the bank to help refund my sisters travel costs from Limpopo to Johannesburg as she made time to go inside Malamulele branch to settle the matter and was given incorrect information.</p> <p> </p> <p>I refuse to deal with the employee as well and will take calls from the manager.</p>