***** on current account / credit card

On 12 Nov 2014 , my current account as well as my credit card was de*****ed to the value of R3000.<br> I contacted the ***** dept. and forwarded the relevant emails to both [Email Removed] as well as [Email Removed] and [Email Removed]<br> <br> I was told that the investigation will take 30 days, in which time I will receive feedback. This did not transpire, and I called in, to be told telephonically by Busi that the investigation was concluded. there was no negligence on Standard Bank's side and I will not be reimbursed. <br> <br> I expressed my dissatisfaction with the outcome and was told that I should take the matter up with the Ombudsman, subject to receiving a letter from Standard Bank Legal dept. This was at the end of Dec 2014, I have since followed up with several emails, with ABSOLUTELY NO RESPONSE from Standard Bank.