***** on credit card - no support or feedback from Standard Bank after logging the case 9 days ago

There was ***** committed on my credit card. 30 international transactions to the same provider in 1 day. Standard Bank did not pick it up. I only managed to see it, as Standard bank cannot load notifications on my credit card - this has been an issue since they started with notifications and they could not solve it. I gave up after trying for about 2 years. I could only see it on my app 2 days later as their app wasn't working - nothing new Their app doesn't work every 2nd day. I phoned the anti-*****. They stopped my credit card after I couldn't do it on their app. Then they asked me to authenticate the call on their app - this didn't work either. They informed me it will be investigated and then I would be informed if I could get my money back - about R5000 had been taken. All international transactions. It is now 9 days later. I just receive a sms every day that my investigation is on hold due to uncleared transactions on my account. Duh - the ********** are trying to get more money. They opened my card again to clear the transactions. Are you literally crazy??? Thankfully nothing else have gone off, but I still don't have a finished investigation, nor my money back. This is severely pathetic service from Standard Bank. I don't use my Standard bank credit card as when I try to use it, half of the time it doesn't work. So I am in the process of moving everything to Discovery bank. Come on Standard Bank, I need my money back.