***** on Credit Card

Why have a PIN on your Credit card to protect it? Bank Reply – “ I don’t know, Sorry” Why have SMS Notification on your Credit Card if Standard Bank not activate it? Bank Reply – “ I don’t know, I will activate it now Sorry” Why pay more Monthly for a Private Banker if they cannot help you and send you to a branch? Bank Reply – “ I don’t know, Sorry that you feel this way” This is just some Questions to ask Standard Bank. Well I did ask them their reply was “Sorry” they can’t help. My Credit card was “cloned” how they did it is a mystery. I don’t use my credit card often, but it has been “cloned”. I received this morning an SMS that I reached my Limit and currently R5000 over my Credit Limit and need to make a payment immediately. I logged on my Mobile Standard Bank App only to see that a 6-figure amount was ********ly bought at various shops. Yes, I will understand if they bought stuff of the internet, but this is bought at different shops in Malls. Surely, they will need my PIN? How do they get my PIN?

Now Standard Bank will only investigate after 7 working days. This is ridiculous to wait so long for them to sort out. I ask them to send me statements until today, they can’t as they have only a statement until the 4th Sep…. but my mobile banking show me until today.

- NON EXISTING CLIENT SERVISES - PRIVATE BANKING STAFF ARE USELESS