CC
Caroline C
1 reviews | Active since Mar 2011
25 Aug 2020, 10:01
***** On Card and Card Replacement
On Sunday I reported a ********** transaction on my credit card, it took six calls to have the card stopped and to confirm that no other transactions had been processed. Each of these calls had a wait time of twenty minutes, with security questions being reprocessed every time I got cut off. They blocked access to all of my other accounts rendering me unable to make payments (including home levies and utilities) , draw cash to do relatively "minor" purchases like purchasing food, buying fuel In addition there was a delay in requesting a new card, so this situation may persist for two weeks!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
25 Aug 2020, 10:23Dear Caroline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply25 Aug 2020, 10:23
Official
Dear Caroline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Sept 2020, 08:50Dear Caroline
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Sept 2020, 08:50
Official
Dear Caroline
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
