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Caroline C

1 reviews | Active since Mar 2011

25 Aug 2020, 10:01

***** On Card and Card Replacement

On Sunday I reported a ********** transaction on my credit card, it took six calls to have the card stopped and to confirm that no other transactions had been processed. Each of these calls had a wait time of twenty minutes, with security questions being reprocessed every time I got cut off. They blocked access to all of my other accounts rendering me unable to make payments (including home levies and utilities) , draw cash to do relatively "minor" purchases like purchasing food, buying fuel In addition there was a delay in requesting a new card, so this situation may persist for two weeks!

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Replies (2)
Standard Bank
Standard Bank's reply25 Aug 2020, 10:23
Official
Dear Caroline

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply15 Sept 2020, 08:50
Official
Dear Caroline

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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