***** on ATM - FED UP!

On Friday morning between 6h30 and 6h45 am, went to Jabulani Mall, Soweto ATM outside the bank to try and withdraw money. I inserted my bank card and punch in the pin, right after punching the pin, the screen moved to a cardless screen and never gave me any options. I then press cancelled until the machine showed a red screen jammed. Called to stop the card and was given a ref no: ***, Then I received an sms that R2000 was withdrawn from Jabulani Shell at 6h35? That's when I called the number on the sms Query? *** and explained what happened and R2000 is missing in my account and there was also a transfer of R1000.00 from my savings account to cheque account, could not be withdrawn.<br> When I called reporting I was standing in front of the machine. But now the investigation department are telling me that on their side nothing is showing. And they did not find a card on the machine. Now they wont refund me my money!! I really want to know where would the card gone to and who and how was the card removed?<br> I just want my money, how ********* they need to find out not me. I'm sick and tired on banks doesn't want to take responsibility.