***** on Account

I deposited R5000.00 into my Credit Card on the 26 February 2016 at an ATM in Menlyn Mall. The R5000.00 did not reflect in my account immediately as usual but instead it went on outstanding authorization amount, on the 3rd of March 2015 R5000.00 went off my account, I did not get an sms notification for this, as I usually do when i've done a transaction on my account. I only saw that this money went off my account on the 10 March 2015 when I went to the Branch in Birch Acres Mall Tembisa to inquire about the outstanding authorization amount of the R5000.00 I had deposited 12 days ago and that is when the consulted picked up that R5000.00 went out of my account but after having spoken to a lady from the card division via telephone he told me that it will be fixed by 11 March 2015. Today, 11 March 2015, its not fixed instead a ***** case has been opened and my card has been stopped. I am standing here with no card, no money, how am I supposed to get to work?? They only thing they could tell me was that my money was withdrawn inside a branch in Marshalltown. How does that happen?? And what am I supposed to do with no money while I wait for their 'investigations' which will take 6 days