***** occured at the atm when doing a withdrawal

on the 27/02/2015 my money was **********ly taken from my account which I called the customer service of standard bank few minutes later when my card was eaten by the ATM machine which i tried to block the machine so that they won't be anyone to withdraw, went to rivonia branch to find if there was no money taken as to find R 1800 was taken from both my current account and savings , then logged a call with their forensics they gave me a T-O-T of 6 to 10 days, then received a call from Nomsa standard bank Pretoria she said on the 05/05/2015, then she advise that my incident was crime which I ask how cause the machine ate my card, the posed questions to her as to ask, who did they get my pin if it was a crime, secondly she advised that my card was only blocked on the 28th/01/2015 which i was in shock how did that happen if i reported the card to be blocked the same day of the incident as i requested the call recording till to date she hasn't come back to me with the call recording and the question i have posed to her , ADVISE SHOULD THEY NOT COME BACK TO ME TODAY AND SHOULD I NOT RECEIVE MY REFUND I WILL TAKE THE MATTER TO THE OMBUDSMAN AND REQUEST THE QUERY TO BE DIRECTED TO THE C