1 reviews | Active since Jun 2017

29 Jun 2017, 10:37

***** not being addressed

<p>On the 20 June I recieved 3 sms's showing almost 50k was paid to people I dont know.</p> <p>I call the ***** line on the bottom of the sms from standardbank and reported it.</p> <p>the consultant tells me that the money has not gone off as yet so I can rest easy. I must please allow them 3 days to investigate.</p> <p>Three days later i call again and Aubrey tells me that they waited to see if the money has gone off my account and can confirm that it NOW has left my account. Please give them till Wednesday to get back to me.</p> <p>On wednesday I call back and Tylani puts me on hold for more than ten minutes till my airtime runs out.</p> <p>I reload R300 airtime and call back but all i get is a recording that they are experiencing high call volumes for the last two days.</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 15:28
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jul 2017, 11:29
Official

Dear Ajay Ramdin

Thank you once again for your posting.

I refer my email correspondence with you and can confirm that the matter has been addressed.

Kind regards

Johanna Kele

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