SM
Shonique M

1 reviews | Active since Jul 2021

07 Feb 2023, 14:18

***** no feedback and incomplete process provided to get money back.

Hi I trust that all is well my Father Basil Maber logged a case with Standard Bank ***** department and was not informed that he needs to ope a case until after the case he logged with the ***** department was closed which was 7 working days. Bear in mind money was **********ly transferred out of his account via internet banking and the reference showed on the statement. The case nuber for the ***** request was 033608. He now opened a case at the police station and got a update that the suspect is arrested and he needs to come to court. Standard Bank ***** didn't inform him of anything except indicating that they requested for information severel times. I am the one who called aswell and they could'nt assist. The consultant in ***** that was assigned in Gregory Solomon. I tried calling his andline but none of the number are working. Please contact my fathe Basil Maber on *** case number at Eldorado park police station is 55/2/2023

0
Replies (9)
Standard Bank
Standard Bank's reply07 Feb 2023, 14:29
Official
Good day Shonique

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
SM
Shonique M's update09 Feb 2023, 11:18
Reviewer Update
Hi please note that my Father needs his money back it clearly shows the person who de*****ed his account , their account number Ison his statement . Please can Gregory Solomon's call him immediately now as there is still no outcome as to what will happen now that his done what standard bank requested.
Standard Bank
Standard Bank's reply09 Feb 2023, 11:43
Official
Hi Shonique

Thank you for getting back to us. We will follow up and provide feedback.

Kindest regards, Standard Bank Hello Peter Team*** 
SM
Shonique M's update09 Feb 2023, 11:50
Reviewer Update
Thank you will wait on the feedback .
Standard Bank
Standard Bank's reply09 Feb 2023, 12:25
Official
Hi Shonique

You're welcome.

Kindest regards, Standard Bank Hello Peter Team*** 
SM
Shonique M's update09 Feb 2023, 16:04
Reviewer Update
Very disappointed in the response from the bank an amount of R6800 was **********ly transferred via internet banking from my father's account to another standard bank account and my father doesn't even use his app . Now they saying they can't reimburse his money truly disappointed and dissatisfied with this response. I'd advise anyone who has an account here to be very vigilant cause they will not reimburse any losses if they believe your information was compromised . This is unacceptable.
Standard Bank
Standard Bank's reply09 Feb 2023, 16:19
Official
Good day Shonique 

Thank you for writing back to us.

We will follow up with our team.

We will be in touch with further feedback.

Kindest regards Standard Bank Hello Peter Team*** 
 


SM
Shonique M's update09 Feb 2023, 16:41
Reviewer Update
This is not acceptable honestly his information must've been compromised internally as he doesn't even. Know the person who did the transfer it is a standard bank account holder can't they arrest this individual. Cause he has so many commitments and can't even buy food or get to work now cause this was all of his money His the only one working in their household and now he has nothing and his bank says they won't reimburse him.
Standard Bank
Standard Bank's reply09 Feb 2023, 17:39
Official
Good day Shonique

We have shared your further concerns with our ***** team

Our team will be in touch with further feedback.

Thank you

Kindest regards Standard Bank Hello Peter Team***