***** - No contact from Standard Bank ***** Division or Standard Bank Mall @ Reds Branch.

n 26 November 2021 I was de*****ed out of R1500 at the Standard Bank ATM in Castle Walk, Pretoria. There are 2 ATMs there but I was told that the one was out of order because it was swallowing cards. I used the second one but my card was swallowed. When I got home I reported the card swallow to Standard Bank ***** Division and received the Ref ***. R500 and R1000 had been taken from my account. When I reported the ***** I was told that someone would contact me within 6 days. I have still not had any calls and am beginning to worry about the sincerity of Standard Bank considering I have only been banking with yourselves for about a month. Kindly investigate and contact me either by e-mail or telephonically on ***. On Friday 10 December 2021 and requested that their Branch Manager call me as there was an extremely long queue and I must have a knee replacement so standing in a queue is fairly difficult for me. To date (14 December 2021) I have not even had the courtesy of a call-back.