1 reviews | Active since Apr 2017

10 Apr 2017, 11:53

***** Line Service Atrocious

<p>Someone (and I think this was actually Standard Bank itself) opened up a Blue Bean Card in my name. </p> <p>I received a Blue Bean invoice from the Bank, indicating my details and a credit limit and everything.</p> <p>After holding on for 40 minutes, I have still not been able to speak to anyone, was still listening to your hold music. This is TERRIBLE customer service and based on the fact that it might have been a marketing exercise from the bank, which is clearly in violation of the NCA.</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2017, 07:41
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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's update11 Apr 2017, 13:03
Reviewer Update

I hav e-mailed you the requested information at 8:42 this morning. I am now awaiting your response