SM
Sithembile M
1 reviews | Active since May 2021
25 Nov 2021, 20:42
***** LINE- ISN'T HELPFUL
I lost my phone & did a sim swop, when i tried logging on I was told I would have to wait 24 hours before I could do my banking online as the sim was still new. I tried logging on after 24 hours & my internet banking as well as my app are still giving me the ***** alert. When I called the ***** line again, I was told my account has being put on stop & I need to visit the branch. Why wasn't this communicated with me yesterday? I feel like their *********** & don't train their staff efficiently.
Switching a different bank will seriously benefit me right now!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Nov 2021, 04:13 Hello Sithembile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Nov 2021, 04:13
Official
Hello Sithembile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
26 Nov 2021, 15:30Dear Sithembile
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply26 Nov 2021, 15:30
Official
Dear Sithembile
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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