***** - Lack of Customer Service

Good Morning,

Please could I request urgent help on this matter.

Currently, i am holding for a Standard Bank agent in your ***** department to answer the phone , i have been holding on for 60 minutes and get transferred from pillar to post.

This ***** proposal (case no ***) is up today, so it is imperative that this signed document gets to the correct person and that this signed document is acknowledged.

From the get-go this has been a horrid experience. I have spent hours on the phone to try and get this resolved.

When the letter is sent out with a proposal surely there should be specific contact details to mail back to and not a general e-mail address. i have tried 3 mail address and have requested 'read receipts' . No one has read the mails as yet.

Please could i have feedback on this complaint. Anne