RH
Raeesa H

1 reviews | Active since Dec 2015

14 Jun 2016, 21:09

*****-item purchased on olx

<p>I was informed by the seller Lee Andrew that because he was in Postmasburg and i was in Durban he will send the pram to Dyne Delivery Direct and i should pay the courier in full (pram and delivery) and the amount will only be released to him once im happy with the product. Payment was made in full to Dyne Delivery Direct including the delivery fee, proof of payment was sent to them. The address for delivery was then changed without informing me by his wife. My payment was given to his wife by Dyne Delivery Direct. Item was delivered to a Susan (not to my address) but billed to my name and Lee Andrew informed me was a mistake and that he will make sure i get the pram. I Called him next day- lady refused to give pram back although he had refunded her. He then stated Susan will refund me and she didnt. He then said he will refund me himself. He said he refunded me but sent me a ********** standard bank confirmation of payment as i called standard bank and they said the reference number is invalid. He still refuses to take my calls or messages. No pram and no refund received.</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Jun 2016, 06:22
Official

Good day Raeesa

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply15 Jun 2016, 11:16
Official

Good day Raeesa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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