CV
Clive V
1 reviews | Active since Mar 2009
11 Oct 2021, 10:55
***** is vitally important. Standard don't you think ***** should answer the calls?
Standard Bank as your robot messages on the ***** line constantly state is extremely urgent for the bank. And yes I know the problems relating to covid, but we are on Stage one. The excuse doesn't hold any water any longer. Don't you think waiting over 25 minutes for my call to be answered then the call is dropped is somewhat more than bl**dy ludicrous. By that time my card and bank account could have been emptied.
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Standard Bank's replyOfficial
11 Oct 2021, 14:36Hi Clive
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Oct 2021, 14:36
Official
Hi Clive
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***