***** is not taken serious and given necessary attention.

I'm so disappointed on how standard bank deals with *****. In June I noticed on my credit report that there is standard bank credit card that has been opened in my name. I contacted the bank to inform them that I have never app**** nor received any credit card from them. They even gave me the cellphone number where the message was sent for the collection of the card and I told them that I don't know that cellphone number. The person who impersonated me collected the card and used it for purchases. They to told me to make an affidavit and go to the branch. I did all they asked me and the friendly lady at the branch assisted me so nice, she sent the email to the ***** unit and Cc me on the 19 June 2020. Till today I have not received any feed back from them. I made a follow up call on the 20 June 2020, the consultants took me from pillar to post, no one seemed to be willing to assist me, they gave me 3 different numbers that whenever I phoned they would refer me to the previous number, back and forth. This is so disappointing and heartbreaking, somebody out there has **********ly opened the credit card in my name and Standard Bank is not willing to look into it. What a shame