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Asavela D

1 reviews | Active since Oct 2017

16 Feb 2018, 13:08

***** in my account

I've been watching my account for sometime now. There has been some debit orders going out of my account without my consent, this leaves my account in a minus, and these have to be paid by me to standard bank every time . I don't get paid on the 15 so I don't know who gave permission to them to debit , I am currently under debtreview and cannot afford to pay these amounts and I cannot even open a new bank account to change since standard bank cannot do anything about it. I was told about debicheck and that doesn't work on these debit orders apparently so why introduce something that cannot help your customers?

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Replies (1)
Standard Bank
Standard Bank's reply16 Feb 2018, 13:43
Official

Thank you for posting your comments.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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